belt webbing failed and let hardware pull free from frame
- by Andrew Gross,
We had used the stroller wagon for about a month (twin 1 year olds) when one of the shoulder safety belts came free of the stroller. In manufacturing it seems whoever installed the snap that fastened the webbing to the stroller frame made the hole for the snap too large and over time the snap body just worked free, fell off, and from that point on there was no way to secure the strap to the stroller frame. Essentially it turned a 5 point safety harness into a 4 and made me really nervous about the construction and how sturdy the other straps really were. After all, it wasn't rough use or strain that caused the snap to come free but someone melting the hole at installation just a bit too large for the snap they were using at the factory - scary.We contacted the manufacturer and were nicely told there wasn't anything they could do about it - they suggested we go to a craft or fabric store, buy more webbing and snaps and sew the buckle piece onto new strap webbing, install a new snap ourself. Kind of crazy to pay that much for a stroller and find the manufacturing was flawed and then be told in so many words to fix it ourselves with a little ingenuity.The wagon itself is lovely and very functional besides that. We did manage to secure the defective strap ourselves back to the frame but it's no longer able to be removed for washing or cleaning purposes, which is a bummer.All in all I would have given 5 stars had the company done, well, anything to help. Mailed more snaps and webbing, sent some kind of specification for the size snaps needed, anything - but as polite as they were, we were left feeling that they weren't willing to help even when it was a problem with the product. So three stars.Likely it's just an issue with that one strap but it's a cautionary point that the snaps and such may be installed and assembled by hand somewhere and that a lapse or mistake can mean the safety harness isn't perfectly secure.